Last updated: August 2026

1. Right of Withdrawal (14-Day Return Period)

At VD Premium Food, we want our customers to be fully satisfied with their purchase.

In accordance with European consumer protection regulations, customers have the right to withdraw from their purchase within 14 days after receiving their order, without giving any reason.

The withdrawal period starts on the day the customer, or a third party designated by the customer (other than the carrier), receives the products.

To exercise the right of withdrawal, the customer must notify us within this 14-day period by sending an email to:

VD Premium Food
Email: office@suchasnack.com

The notification must clearly include:

  • Order number
  • Customer name
  • Product(s) being returned
  • Date of purchase
  • Reason for return (optional)

2. Conditions for Returns

Due to the nature of our products, returns are accepted only for unopened and unused products.

Returned products must:

  • Be unused and suitable for resale
  • Be returned with all original packaging and labels intact

For food products, opened packages cannot be returned due to health, hygiene and food safety regulations.

Returns will not be accepted for:

  • Opened products
  • Used products
  • Damaged products caused by improper handling after delivery
  • Damaged packaging
  • Products without original packaging

If a returned product does not meet these conditions, VD Premium Food reserves the right to refuse the refund.

3. How to Return Products

After contacting us and receiving confirmation that the return is accepted, the customer must send the products back to:

VD Premium Food
Aragonstraat 46
6663 NH Nijmegen
The Netherlands

The customer is responsible for arranging the return shipment.

We recommend using a trackable shipping service, as VD Premium Food cannot be held responsible for products lost during return transportation.

4. Return Shipping Costs

The customer is responsible for the costs of returning the products.

VD Premium Food will only cover return shipping costs if:

  • The wrong product was delivered, or
  • The product arrived damaged due to an error on our side.

In all other cases, return shipping costs are paid by the customer.

5. Refund Process

Once we receive and inspect the returned products, we will confirm whether the return conditions have been met.

If the return is approved, VD Premium Food will issue a refund within 14 days after receiving the returned products.

The refund will include:

  • The price paid for the returned products

Refunds will be made using the same payment method used for the original transaction, unless another method has been agreed with the customer.

6. Damaged or Incorrect Products

If you receive a damaged product or an incorrect order, please contact us within 7 days after delivery at:

office@suchasnack.com

Please include:

  • Order number
  • Description of the issue
  • Photos of the damaged product or packaging

We will review the situation and provide an appropriate solution, such as replacement or refund.

7. Cancellation Before Shipment

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet been shipped, we will attempt to cancel it and issue a full refund.

Once the order has been shipped, the standard return procedure described in this policy applies.

8. Contact Information

VD Premium Food
Aragonstraat 46
6663 NH Nijmegen
The Netherlands

Email:

  • General enquiries: info@suchasnack.com
  • Customer support: office@suchasnack.com

Phone:
+31 6 535 71 767

KvK: 96704969
BTW ID: NL003015653B87